“The agility and speed of Getlink Customs Services are unmatched. With CustomsPro, we can handle processes whenever and wherever we need. It’s intuitive, efficient, and supports our goal of delivering excellence to our customers.”
Background
Founded in 1995, Jaylo is one of Spain’s leading logistics and transport companies, operating a fleet of more than 150 trucks across Spain, France and the UK. Alongside international road transport, Jaylo provides customs brokerage, air freight and hazardous goods services, with pet food accounting for the majority of its UK-bound shipments.
The challenge
Brexit introduced new customs requirements for goods moving between the UK and the EU, creating additional complexity for logistics providers.
While many companies reduced their UK operations, Jaylo saw an opportunity to expand. However, its existing customs brokers struggled to deliver the speed and responsiveness needed to support time-sensitive shipments, particularly for perishable goods.
Jaylo needed a customs partner that could match the pace of its operations while ensuring full regulatory compliance.
The solution
Jaylo partnered with Getlink Customs Services and implemented CustomsPro to streamline its UK customs processes.
CustomsPro provided a fast, intuitive platform that enabled Jaylo to process declarations in minutes, giving the team the flexibility to manage customs at any time of day. Automated documentation, real-time notifications and 24/7 expert support ensured shipments continued moving without unnecessary delays.
Beyond the technology, Getlink Customs Services became a trusted advisor, providing proactive guidance on regulatory changes and translating complex customs updates into practical actions for the business.
Results
Jaylo has successfully integrated CustomsPro into its operations and has found Getlink Customs Services particularly valuable for:
- Fast processing of T1 transit documents, outperforming competitors in speed and reliability.
- Seamless communication through quick ticket responses and automated notifications.
- Efficient handling of perishable goods, ensuring minimal delays at ports.
GCS’ proactive approach to customer support, including regular updates on regulatory changes, has also been a standout feature, helping Jaylo stay ahead in an ever-changing environment.
“The system’s intuitive design means we can onboard new team members in no time. It’s been a gamechanger for us.”
David Diaz, Customs Specialist, Jaylo
“The agility and speed of Getlink Customs Services are unmatched. With CustomsPro, we can handle processes whenever and wherever we need. It’s intuitive, efficient, and supports our goal of delivering excellence to our customers.”
David Garcés, Customs Manager, Jaylo