ELO consolidates all your truck's customs documents under a single barcode linked to the vehicle's registration number. It is under the haulier's responsibility at all times.
Single barcode consolidating all customs documents — linked to the vehicle's registration number.
Always required — whether your lorry is loaded or empty, an ELO is mandatory.
Both directions — EU to GB and GB to EU. No exceptions for either crossing direction.
Haulier's responsibility — the ELO must be prepared, valid and paired before arriving at the terminal.
Each ELO and GMR must carry the correct reference numbers depending on the crossing direction. A missing reference triggers customs issues.
The ELO presentation process differs depending on whether the trailer is accompanied or unaccompanied.
The driver presents the ELO barcode at the pit stop (tunnel) or at the checking point (ferry). Digital or printed — both accepted.
Pairing must be completed digitally before the trailer reaches the departure terminal. This step is mandatory and cannot be skipped.
Once ELO and GMR are paired and the crossing is authorised, the driver is directed to one of two lanes.
Everything is compliant — the driver exits the port or tunnel without stopping. All documentation validated in advance.
Mandatory stop for documentary check, physical inspection, or stamping of special documents such as CHED certificates.
Run these three checks before escalating to your customs department.
Confirm registration numbers for both truck and trailer are correct. A plate mismatch is the most common rejection cause.
Ensure the ELO has not already been "consumed" by a previous crossing. Each ELO is single-use.
If both checks pass, your team can amend or regenerate the ELO instantly from CustomsPro, 24/7.
No monthly subscription. No sign-up fees. No volume requirements.
One platform, three ways: choose the right CustomsPro for your business.
A cost-effective self-entry solution for operators who want full control and autonomy, 24/7.
A fully handled solution powered by automation and AI — simple document uploads, zero admin.
For companies requiring data integration, process automation and high-volume processing.
Border agents will not allow the vehicle to proceed without both barcodes validated and paired.
Every customs reference must be declared in the ELO before the vehicle reaches the departure terminal.
Our teams handle ELO, GMR, ENS, CHED and all FR/GB customs formalities. No subscription, no sign-up fees – get set up in minutes.